Delivery time

We do our best to dispatch your order within 1 to 2 working days after the confirmation email. Please note: around holidays or with limited stock, shipping may take a little longer.

We send all orders via DHL or DPD. As soon as your parcel has been handed over to the delivery service, you will receive a track & trace code from us. With the accompanying link, you can easily track the status of your order.

Shipping costs

Shipping within the Netherlands and Belgium is €4.95 per order, and free on orders over €50.

Germany is €6.95 per order, and also free on orders over €50.

For all other countries we ship to, delivery is free on orders over €99. Rates per order are:

• €7.95: Austria, Denmark, France, Luxembourg, Monaco, Poland, Croatia
• €9.95: Slovakia, Slovenia
• €9.95: United Kingdom
• €12.95: Finland, Ireland, Malta, Sweden, Norway, Liechtenstein, Lithuania, Latvia, Hungary, Estonia, Spain, Italy, Portugal
• €14.95: Greece, Serbia, Romania, Bulgaria
• €29.95: Switzerland

Not completely satisfied with your order? No problem! You can return the products within 14 days of receipt, as long as they are in their original packaging. Please note: certain products, such as slow feeders, food bowls, lick mats, drinking fountains, or drinking fountain filters, cannot be returned after use.

We will only accept returns for items that are in their original condition and have the tags still intact.

You can send the products at your own expense to the following address:

Cargo Logistics B.V.

Vijzelweg 6

5145 NK Waalwijk

Netherlands

Once we receive the item at our warehouse, we will perform a quality check within 7 days. After approval, we will refund the purchase amount to the account you used for payment within 3 business days.

Out of respect for the environment, return shipping costs are the buyer's responsibility. This way, we also try to raise awareness about the routes a package takes and thus limit the number of returns.